28 September 2017

Is RPA replacing BPO?

In February 2017 I blogged about the likely increase in RPA adoption that will result from a US Visa clamp-down and the UK’s impending Brexit.

By touching upon the offshoring policies of the US and UK, I received more feedback than from any previous topic, so this blog further explores the continuing shift from offshore Business Process Outsourcing (BPO) to Robotic Process Automation (RPA).


Traditional automation technology – for example workload, process and release automation - has been done by technologists on behalf of the business users. And for good reason; it uses application programming interfaces(APIs) – documented apertures in the application, built to industry standards, through which programmers can interact with the application and use them for purposes like automation.


A fascinating article in The Economist 1843 magazine about teaching robots right from wrong and how AI is learning morality.


If Control-C and Control-V are key sequences you execute for much of your working time, you may be about to read some very welcome news.


Analysts and commentators in all walks of life have expressed surprise and in some cases concern at the results of the Brexit Referendum in the UK, and the Presidential Election in the US. It occurs to me that both will be great news for at least one innovative technology.


Extra Technology enjoys a perhaps unique perspective on the recent acquisition of Automic by CA Technologies, having been a business partner of both companies and implemented workload automation solutions with both technology sets.


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