Digital Transformation is one of the top corporate goals, but until comparatively recently it was very much a top-down phenomenon – with enabling automation technologies deployed centrally and permeating downwards to departmental and employee level.
As always, heaps of great material at this year’s Imagine events in London and New York. For me the most thought-provoking was Mihir’s keynote looking at trends in the use of Automation Anywhere extrapolated into the near future.
Don’t automate a broken process - there’s nothing so useless as doing more efficiently that which should not be done at all.
In our experience, the most important but angst-ridden and difficult step for customers is moving from RPA-curious to taking the plunge - developing the right Automation Anywhere deployment strategy, and preferably one which embodies and builds upon best-practice foundations.