As always, heaps of great material at this year’s Imagine events in London and New York. For me the most thought-provoking was Mihir’s keynote looking at trends in the use of Automation Anywhere extrapolated into the near future.

Don’t automate a broken process - there’s nothing so useless as doing more efficiently that which should not be done at all.

In our experience, the most important but angst-ridden and difficult step for customers is moving from RPA-curious to taking the plunge - developing the right Automation Anywhere deployment strategy, and preferably one which embodies and builds upon best-practice foundations.

A thought-provoking recent article in Forbes about the take-up of new technologies like RPA.

The Thin Client – a workstation with no physical storage, no processor and no memory-hungry graphical operating system – basically a screen and keyboard accessing personal applications and data remotely – was touted widely in Information Technology for a long time, particularly by the late lamented Sun Microsystems, intent on breaking the WIntel control of the corporate desktop. Arguably it became a widespread reality because of the high-speed internet and Cloud technologies.

The European Union General Data Protection Regulation(GDPR) was adopted by the EU in April 2016 and comes into effect in May 2018. It’s currently getting huge online coverage - with consultancies offering training and advice on how to avoid the eye-watering fines potentially incurred for non-compliance.