Our support team provides responsive assistance for workload automation, automation intelligence, integration, orchestration and managed service environments. Whether you require technical guidance, troubleshooting, operational support or platform expertise, our specialists are here to help.
Automation support provides troubleshooting, configuration assistance, operational guidance and technical expertise for enterprise automation environments.
From resolving platform issues and investigating failed workloads to assisting with upgrades, integrations and optimisation initiatives, our support services help organisations maintain reliable and efficient automation operations.
Configuration support, troubleshooting, performance optimisation and integration guidance.
Rapid assistance for issues affecting business-critical automation services and operational processes.
Access to experienced consultants and support specialists with expertise across workload automation, orchestration and automation intelligence technologies.
Best-practice recommendations covering governance, resilience, service management and operational efficiency.
Enhanced support, operational monitoring and escalation services for managed service customers.
If you are a customer and need to submit a Support Request, please use the support number or email details provided in your contract.
Our support teams provide assistance across a wide range of enterprise automation technologies including:
Extra Technology has been supporting enterprise automation environments since 2007.
Our consultants and support specialists combine deep technical expertise with practical operational experience gained from supporting some of the world’s most demanding automation environments across financial services, manufacturing, retail, telecommunications and other industries.
As part of BP3 Global, clients benefit from access to a wider international organisation and ISO27001-certified information security management processes.
We provide support for configuration issues, operational incidents, integrations, performance concerns, upgrades, migrations and general platform guidance.
Yes. We support cloud, on-premise, SaaS and hybrid automation environments.
Yes. Many support requests involve integrations between workload automation platforms, enterprise applications, cloud services and operational tooling.
Yes. We regularly help organisations maintain, upgrade and modernise legacy automation environments.
Yes. Many organisations operate multiple automation technologies. We help customers manage, integrate and optimise these environments.
Enhanced support and out-of-hours coverage are available for managed service clients and specific support agreements.
Yes. We provide guidance and assistance for upgrades, migrations and modernisation initiatives.
Yes. Most support engagements involve customer-hosted environments, although hosted service options are also available.
Yes. Our consultants regularly advise customers on governance, resilience, service management and operational efficiency.