AAI for Operations Teams
Focused training for operations teams responsible for monitoring, alerting, SLA management and proactive incident prevention.
Who It’s For
- Operations teams
- NOC/SOC teams
- Support analysts responsible for SLA monitoring
What You’ll Learn
- Monitoring workflows and SLAs
- Identifying risks and potential breaches
- Handling alerts and incidents
- Using dashboards for operational visibility
- Escalation and support workflows
Course Format
Instructor‑led, with hands‑on operational scenarios.
Prerequisites
None — suitable for new operations users.
Hands‑On Labs
Includes monitoring exercises, alert handling and incident simulation.